Professional headshot of Yza Santiago

Yza Santiago

Senior Instructional and Learning Experience Designer GTM Enablement

15+ years across enterprise SaaS enablement, global BPO, and edtech, turning complex products into learning that people use.

  • 40+GTM enablement courses
  • 90 to 96%completion on self-paced courses
  • Up to 4.58 out of 5learner satisfaction
  • 50+VR learning tours launched

What I do

GTM and Sales Enablement

Launch enablement for sales teams and partners, with scenario-based practice on MEDDPICC, discovery, objection handling, and the technical win.

Instructional and Learning Experience Design

Needs analysis through to published course: storyboards, scenario-based eLearning, assessments, and job aids in Articulate Rise and Storyline.

Learning Products and UX

Product launches and learning platforms shaped by user research, prototyping, and usability testing, plus train-the-trainer programs for adoption.

How I work

A simple 4D model that keeps SMEs, product teams, and stakeholders aligned from kickoff to launch.

1. Diagnose

I start with the business goal and the learner, working with SMEs and stakeholders on needs analysis and what people must do differently.

2. Design

I turn findings into objectives, storyboards, and scenario-based practice, and review them early with SMEs and product teams.

3. Develop

I build in Articulate Rise and Storyline with AI-assisted workflows, while SMEs validate accuracy and positioning.

4. Deliver

I launch through the LMS, track completion and satisfaction, and iterate with stakeholders based on the data.

About

I'm a Senior Instructional and Learning Experience Designer with 15+ years across enterprise SaaS enablement, global BPO, and edtech. I turn needs analysis into scenario-based eLearning, go-to-market enablement programs, and learning products.

Today I design GTM enablement at Anaplan. Before that, I built customer support training for GE HealthCare at TeleTech Philippines, and from 2010 to 2022 worked at Diwa Learning Systems, where I moved from LMS integration training to leading eLearning production and then the GENYO VR product launch.

I hold a BS in Development Communication, major in Educational Communication, from the University of the Philippines Los Baños.

Based in the Philippines. Open to remote roles across time zones.

Certificates

  • Anaplan Level 1 Model Building
  • Google UX Design Foundations (2021)
  • Software Product Management, University of Alberta (2021)
  • Stanford Code in Place (2020)
  • Visual Graphic Design, First Academy of Digital Arts (2016)

Tools

Articulate Storyline 360Rise 360iSpring SuiteCamtasiaVyondCanvaFigmaAdobe PhotoshopIllustratorInDesignGenerative AI toolsHTML5CSS

Skills

Needs analysisLearner researchScenario-based learningGamificationStoryboardingSales and product enablementAI-assisted course designTrain-the-trainerSCORMLMS deployment

Languages

English (fluent), Filipino (native)

Let's talk

Hiring for instructional design, learning experience design, or GTM enablement? I'd be glad to hear about the role.