Work

Case study 1 · Anaplan · 2023 to present

GTM Enablement for AI and Planning Products

Context

Anaplan sales teams and partners across Finance, HR, Sales, Supply Chain, and Retail needed to understand complex AI and planning capabilities and apply them with customers.

My role

Instructional Designer, GTM Enablement. I partner with SMEs and product stakeholders to validate accuracy and match current positioning.

What I built

• Designed and launched 40+ GTM enablement courses on Anaplan products for sales teams and partners.
• Built launch enablement for new AI-powered planning products and AI agent capabilities.
• Built scenario-based learning, knowledge checks, job aids, and assessments on MEDDPICC, discovery, objection handling, and the technical win.
• Created GTM and Partner versions, and localized sales training for an AI planning product into Japanese.
• Used Articulate Rise and Storyline with AI-assisted curriculum workflows to move faster from source material to published course.

Results

• 90 to 96% completion on self-paced courses.
• Learner satisfaction up to 4.58 out of 5.
• 100% completion on the company-wide training for a new AI product (Q1 to Q2 2026), called "the best training I have seen at Anaplan" by the VP of Sales, Americas.

Course screens and internal materials are confidential and are not shown.

Case study 2 · Diwa Learning Systems · 2018 to 2022

GENYO VR Product Launch

Context

Diwa Learning Systems was launching GENYO VR, a set of interactive VR educational tours for K-12 schools, alongside new learning platform products.

My role

Senior Product Development and Innovation Specialist. I led the GENYO VR launch and served as product manager for a new learning platform (LMS) and a school enrollment system.

What I built

• Released 50+ interactive VR educational tours for K-12.
• Led product cycles covering user research, requirements, prototyping, development, and usability testing, working with product, engineering, and marketing teams.
• Designed and ran train-the-trainer programs that prepared educators and internal teams to adopt VR learning products.

Results

• 50+ interactive VR educational tours launched.
• User engagement increased by 75% through iterative user-centered design.

View the GENYO VR product page ↗

Case study 3 · TeleTech Philippines · 2022 to 2023

Customer Support Training for GE HealthCare

Context

GE HealthCare customer support specialists needed courses and assessments aligned with their support performance metrics.

My role

Instructional Designer and SAP Litmos LMS administrator.

What I built

• Designed and developed 15 instructor-led and self-paced courses with assessments for GE HealthCare customer support specialists, aligned with support performance metrics.
• Produced 12+ monthly digital flipbook newsletters that turned LMS usage reports into plain-language updates for customer support specialists.
• Administered the SAP Litmos LMS (users, settings, courses, and assessments) and tracked completion.

Results

• 15 courses delivered for GE HealthCare customer support.
• 12+ monthly newsletters, also presented to management.
• Usage and learning analytics reports that helped GE partners optimize team productivity.

Case study 4 · Diwa Learning Systems · 2013 to 2018

Leading eLearning Production at Scale

Context

Diwa Learning Systems needed eLearning content and media produced for Grades 1 to 10.

My role

Product Development and Innovation Specialist, managing content development and eLearning media production.

What I built

• Led writers, reviewers, storyboard artists, multimedia developers, and 50+ interns across project timelines.
• Set production templates and standards.
• Managed suppliers, A/B testing, and launch.

Results

• Production standards and processes that led to an in-house eLearning development team.